Our Commitment to Customer Satisfaction

At cohort.com, we strive to provide the best possible shopping experience. If you’re not completely satisfied with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

To be eligible for a return, your item must be:

• In its original condition
• Unworn, undamaged, and unwashed
• With original tags and packaging

Return Process

1. Initiate a Return: Contact our customer support team within 7 days of receiving your order to initiate a return.
2. Shipping: 
3. Refund: Once we receive your returned item and verify its condition, we will process your refund to your original payment method.

Exceptions

Certain items, such as personalized products or items marked as final sale, are not eligible for return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs.

Contact Us

For more information or to initiate a return, please contact our customer support team at: support@cohoart.com

We appreciate your business and hope you enjoy your shopping experience with us.

Understanding Your Needs

At Cohoart, we value your satisfaction and strive to provide a seamless shopping experience. However, we understand that circumstances may arise where you need to cancel your order.

Order Cancellation

You may cancel your order before it is shipped. To cancel your order, please contact our customer support team as soon as possible.

Post-Shipment Cancellation

Once your order has been shipped, it cannot be canceled. However, you can return the item upon receipt, subject to our Return Policy.

Please Note:

• Cancellation requests received after the order has been processed and shipped may not be processed.
• For custom or personalized orders, cancellations may not be possible once the order is in production.

Contact Us

If you have any questions or need to cancel your order, please contact our customer support team at: support@cohoart.com

We appreciate your understanding and cooperation.